FAQ
Return Policy
♢ Unfortunately sales are final. However, certain condition might be taken. Leave a message in order to discuss on a solution to your problem! I will try my best to help you with it =]
♢ Please leave me with your order number and also a picture of the items (if its damaged or so)
♢ Unfortunately damages that is caused by shipping process would not be taken into consideration.
♢ If there is a wrong order coming from my end, please let me know and I would like you to send back the wrong order back to me and I will replace you with the correct new order
♢ If there is a wrong order on your end, unfortunately there is no refund or exchange on the items. So please double check on your order and make sure you got the right item and variation of your selected items. I will be shipping your orders according to bigcartel information. *** Please be advised that there are a lot of comments and messages on other platforms of social medias, there are also lots of alias names in social medias, so I wont be able to recognize or remember most comments made from those medias so please do double check your order to make sure we both got the right items!
♢ If you want to cancel your order, please do confirm and talk to me as soon or within 48 hours after your order. Because there is a chance I will be shipping the items within then! Once the items are shipped, cancellation will not be accepted.
About Pre-order Items:
♢ Please read carefully on when PRE-ORDER Items arrival time, they are not in stock item that will be shipped immediately
♢ If you order an in-stock item with a PRE-ORDER items, all items under that one order will be shipped when the Pre-order items arrival time.
♢ If you would like to have the in-stock items to be shipped first, please put a separate order from the Pre-order items
Terms
About Shipping:
♢ All ready/In Stock Items (Not pre-order items) will be shipped within a week or two after the confirmation of payment
♢ Shipping includes packaging, such as bubble wrap, tape and other small handling that is needed
♢ Shipping is worldwide and I am using the most economical way within 'Canada post' or 'USPS' to make your items less expensive!
US and Canada Shipping:
♢ Shipping usually takes around 4 days - 2 weeks (for US and Canadian)
♢Canadian Shipment by default wont received any tracking and insurance, there will be another additional charge if you required Tracking Number for it, if so required, please message me for details. Otherwise, I will NOT TAKE ANY RESPONSIBILITIES for any LOST or DELAYED packages caused by postal companies.
♢ US package will by default received a tracking number if sent by USPS
♢ Shipping fare might vary depending on the item(s) that is shipped (ex. Book shipment cost is different from prints/keychain/etc)
International Shipping:
♢Shipping usually takes 2-3 weeks or even more for International shipment. ***Please be advised close to or during the holiday season, shipping might be more delayed, please wait for another week or two if the items have not arrived by the estimation time.
♢International Shipment by default wont received any tracking and insurance, there will be another additional charge if you required Tracking Number for it, if so required, please message me for details. Otherwise, I will NOT TAKE ANY RESPONSIBILITIES for any LOST or DELAYED packages caused by postal companies..
About the items:
♢ If your acrylic stands/keychain looks frosty or blurry on one side, fear not! That’s the protective layers/film, they are on both sides, you can peel it off to have a clear image of your charms!